BPI's Social Responsibility Policy


Banco BPI, S.A. (BPI) is a credit institution of the CaixaBank Group that provides financial and investment services in Portugal and adopts, with the necessary adaptations, CaixaBank's corporate policies.

BPI's Board of Directors, through its Social Responsibility Policy (CSR), aims to highlight its purpose of developing an efficient and responsible business model, characterised by a strong social commitment.

This Social Responsibility Policy (CSR) will be updated whenever justified and reflects BPI's strategy and basic operating principles within the scope of its social responsibility, in accordance with the provisions of the Governance Code of the Portuguese Institute of Corporate Governance and with the provisions of the Commercial Companies Code. 

1. Objectives
  • The Social Responsibility Policy (CSR) and other instruments developed by BPI should contribute to:
  • Encouraging the implementation of BPI's strategic objectives through responsible and sustainable practices;
  • Maximising the creation of value for stakeholders and creating long-term relationships based on trust and transparency;
  • Preventing and mitigating any negative social impacts resulting from its activity;
  • Contributing to the improvement of BPI's reputation;
  • Promoting responsible principles and practices in the company that favour progress in social and environmental areas.
2. Scope of the Policy

This Policy shall apply to all employees and members of the governing bodies of Banco BPI, S.A. (hereinafter referred to as employees) and of companies controlled directly or indirectly by Banco BPI (all hereinafter referred to as BPI).

3. Mission, Vision and Values

BPI bases its management on socially responsible activities and economic efficiency, oriented to the development of people and the community.

The commitment to sustainable activities, oriented to Creating Value with Values for the institution and stakeholders that are associated with it, covers the entire value chain, from the origin of funds and resources to their application and investment. 

BPI's mission is to contribute to the financial well-being of its Clients and to the progress of society as a whole.

Its Vision is to be a leading and innovative financial group with the best customer service and to serve as a benchmark for socially responsible banking.

BPI develops its activity and always provides its services based on corporate Values of quality, trust and social commitment.

BPI's Social Responsibility Policy (CSR) is framed within the scope of the Bank's Mission, Vision and Values. Through this policy, BPI assumes the following as guidelines for the management and development of its activity:

  • Acting with integrity, responsibility and sustainability;
  • Economic efficiency;
  • Adoption of a long-term perspective in the decision-making process;
  • Ongoing innovation, with the objective of contributing to the sustainable development of communities where BPI operates. 
4. Procedures

4.1. Operating principles and support instruments

BPI undertakes to carry out its activity in strict compliance with the regulations applicable to the development of its business and in accordance with the highest ethical standards and professional conduct, always faithful to its commitment to add value to Clients, Investors, Shareholders, Employees and other stakeholders associated with the Bank.

In this sense, BPI's operating principles, listed and developed in the Code of Ethics and Conduct, are compliance with laws and internal regulations at all times, as well as respect, integrity, transparency, excellence, professionalism, confidentiality and social responsibility.

The Social Responsibility Policy (CSR) consistently integrates these principles of action, as well as the other BPI policies and standards that include the values and rules to be observed, not only in the Bank's internal professional relations but also in the Bank's relations with Customers, Investors, Shareholders and other stakeholders associated with it.

4.2. General Strategy for BPI's Management and Good Governance

 One of BPI's priority objectives is to ensure the Bank's transparency, independence and sound management. In this context, BPI's strategy and action should be based, among other facets, on the following guidelines for conduct: 

  • Respect human rights in accordance with the terms of the Universal Declaration of Human Rights and the United Nations Guiding Principles on Human Rights.
    BPI prohibits any discrimination, harassment, abuse or inappropriate treatment based on sex, race, colour, nationality, creed, religion, political opinion, affiliation, age, sexual orientation, marital status, disability, disadvantage or other situations protected by law, whether in relation to Employees, Investors, Shareholders, Clients, prospective Customers, suppliers or any other person.
  • Always comply with current legislation and advance free market practices, as well as regularly review and improve governance practices.
  • Strictly apply legal rules of a fiscal nature, neither directly adopting, nor recommending or encouraging its Clients to adopt behaviours or practices that distort or violate such rules.
  • Establish the necessary measures to prevent and avoid BPI products and services from being used for illicit activities (such as terrorist financing, money laundering or financial crimes) and review them periodically; actively collaborate with regulators and security forces and report all suspicious activities; promote the responsible behaviour of employees and the implementation of the Policy for the Prevention of Money Laundering and Financing of Terrorism and other BPI codes of conduct and rules.
  • Manage prudently and globally all risks (financial and non-financial), based on BPI’s Risk Appetite Statement; have mechanisms to monitor risks (financial and non-financial) included in the Risk Catalogue.
  • Maintain at the disposal of employees a confidential internal channel for reporting irregularities or violations of the code of conduct.
  • Promote the use of social and environmental criteria in business decisions.
  • Promote transparency in the dissemination of information to stakeholders associated with the Bank, disclosing it in a clear and concise manner and adopting responsible communication practices at all times so as to avoid the manipulation of information. 

4.3. Commitments to key stakeholders


BPI places Clients at the centre of its activity and works to create value for the community in which it operates. 

Its employees must act with honesty, rigour, diligence, quality and competence, directing their activity to the Client from a long-term perspective and strengthening their trust.

To this end, BPI undertakes to:

  • Provide an adequate offering of products and services to meet the needs of its Clients, with a policy that establishes rules and procedures for the approval, by specific committees, of the products and services that it intends to introduce and/or market.
  • Ensure the participation of all relevant areas in the process of creating, approving, launching, marketing and monitoring BPI's products and services, as well as the involvement of top management in supervising the application of the principles underlying the marketing of such products and services.
    In this context, the marketing of products is based on a set of principles and procedures, defined in the product governance policy, aiming to promote a responsible sales policy.
  • Promote the quality of customer service through periodic satisfaction surveys, other tools and actions aimed at continuous improvement.
  • Encourage dialogue, providing the necessary channels for the presentation of questions and complaints, offering a quick, personalised and assertive response.
  • Communicate in a transparent and clear manner, through true, clear, current, accurate and adequate information to clarify or make informed decisions, complying and strictly respecting the applicable legal rules.
  • Protect the confidentiality of data in accordance with the law.
  • Strictly comply with internal law and procedures as regards the safety of property.
  • Maintain a relevant presence in Portugal through a wide network of branches and commercial spaces.

Shareholders and Investors 

BPI works to maintain the trust of Investors and Shareholders, seeking to respond to their needs and expectations. 

In order to do so, BPI undertakes to:

  • Guarantee equal treatment, facilitating the exercise of the rights of Investors and Shareholders, within the scope of BPI's social interest.
  • Provide clear, complete and truthful information to markets, Investors and Shareholders, including financial and non-financial aspects of the business.
  • Provide personalised service through the Investor Relations Office, the contact page of its website, telephone, email, fax or letter.


BPI's professionals are its main asset. The success and the social and economic efficiency of the organisation depend on them. 

Under this premise, BPI undertakes to:

  • Respect labour rights as recognised by the applicable national and international legal standards, namely those defined in the instruments of collective regulation of the banking sector in Portugal.
  • Base the Human Resources management policy on respect for diversity, equality of
  • opportunity and non-discrimination on the basis of sex, race, colour, nationality, creed, religion, political opinion, affiliation, age, sexual orientation, status, disability and other circumstances protected by law, fostering diversity, social inclusion and an adequate, dignified and professional work environment.
  • Promote employment stability, reconciliation of work and family life and well-being in the workplace.
  • Manage the organisation's talent to promote the professional development of employees:
    - With clear and transparent criteria in internal selection processes
    - Encouraging the attraction and retention of talent
    - Through a Training Plan adapted to different needs
  • Ensure the correct implementation and monitoring of all legal obligations regarding health and safety at work and identify the needs for improvement to be integrated into BPI's preventive management system, through the Committee for the Prevention of Occupational Risks.
  • Encourage dialogue and internal communication and measure employee satisfaction through periodic evaluations.  


BPI has a management model that is consistent with its commitment to the country's socio-economic development. 

Based on this commitment, BPI strives to:

  • Collaborate and promote participation in and dissemination of programmes and initiatives promoted by the “la Caixa” Banking Foundation of CaixaBank, S.A., BPI's sole shareholder.
  • Support institutions of recognised relevance in Portuguese society that demonstrate their capacity to become sustainable on a long-term basis and establish lasting ties in the areas of social solidarity, culture, education and research.
  • Encourage entrepreneurship and innovation, through initiatives that stimulate the creation of ideas and reward the most innovative companies.
  • Contribute to the financial literacy of the population, within the scope of or aligned with the National Financial Training Plan.
  • Participate in initiatives and collaborate with regulators, organisations and entities dedicated to the dissemination and promotion of responsible practices among Clients and the communities in which BPI has a presence.


BPI's management of its business, projects, products and services is based on respect for and protection of the environment, in compliance with the legislation in force in this area. 

In addition to this commitment, BPI endeavours to:

  • Create products and services aligned with a sustainable development model.
  • Encourage the financing of projects that contribute to improving energy efficiency and achieving greater environmental sustainability in the long term.
  • Integrate environmental and social risks into risk analysis in the financing of investment projects.
  • Strive to meet the highest environmental standards.
  • Work to improve internal processes and operations to efficiently manage resources and minimise environmental impact.
  • Promote a responsible attitude among Employees, Clients and society in general.   


BPI has defined criteria for the choice of its suppliers, namely with regard to ethical, financial and quality of service principles, ensuring maximum transparency in contracting, carried out by tendering procedures, whenever justified.

5. Monitoring and supervision of corporate social responsibility practices

The approval of the Social Responsibility Policy (CSR) is the responsibility of BPI's Board of Directors, under the proposal of the Social Responsibility Committee, which will adopt the necessary measures for the execution and supervision of the established Policy.

In this area, the Social Responsibility Committee has the mission of monitoring and supervising the Bank's activities and submitting the proposals it deems pertinent to the Board of Directors.

The Communication, Brand and Social Responsibility Department (DCRS) is responsible for implementing the social responsibility strategy (CSR) and the action plans in this area established by the Bank's Board of Directors.

In relation to risk supervision, BPI's Risk Committee is responsible for the supervision and analysis of BPI's information and control processes, including non-financial risks.

BPI is committed to providing, in a transparent and periodic manner, sufficient information on the application, development and results of its Risk Policy, through its public reports and website, as well as any other channel it considers appropriate for this purpose.

Policy approved by the Board of Directors on 14 December 2018.