BPI’s Human Rights Policy


The Board of Directors of Banco BPI, S.A. (hereinafter BPI, the Bank, or the Institution), has enacted this Policy to manifest the Company's commitment with human rights, in accordance with the highest international standards.

For BPI, respect for human rights is an all-inclusive and fundamental part of the values and principles that govern the development of its business activity.

BPI considers that the protection of human rights is primarily the responsibility of governments and that companies are accountable for promoting and respecting these rights within the scope of their activities.

Under this premise and in accordance with its Code of Business Conduct and Ethics, BPI operates in a culture of respect for human rights and expects its Employees, Partners and other Stakeholders to do likewise.

Scope and field of application

The principles of this Policy will steer the relationships established by BPI with its Employees, Clients, Shareholder, Suppliers, Commercial Partners and the communities where it performs its businesses and activities.

This Policy will be applicable to all the Employees, management staff and members of the corporate bodies of Banco BPI, S.A. (hereinafter collectively referred to as Employees) and to the companies directly or indirectly controlled by Banco BPI.

BPI will promote and make this Policy known among its stakeholders.

Commitments and activity principles

BPI undertakes to fully respect all human rights recognised internationally and set forth in:

  • The United Nations International Charter of Human Rights, which consists of:
    - The Universal Declaration of Human Rights;
    - The International Covenant on Political and Civil Rights;
    - The International Pact of Economic, Social and Cultural Rights.
  • The ILO Declaration on Fundamental Principles and Rights at work and the eight fundamental conventions identified by the same.
  • Charter of Fundamental Rights of the European Union.

It also commits to carrying out its activity in strict compliance with the applicable legislation and in accordance with the highest standards of ethics and professional conduct, abiding, among others, by the Guiding Principles on Business and Human Rights of the United Nations and the Principles of the United Nations Global Compact.

BPI endeavours to understand the impact on human rights derived from its activity and assumes the commitment to avoid and prevent any contribution to adverse detrimental impacts and to mitigate them insofar as possible, when applicable.

The Human Rights Policy is aligned with other specific standards and policies, such as BPI's Code of Business Conduct and Ethics.

Our accountability to our Employees

BPI considers that the relationship with its Employees is one of its main responsibilities with regard to human rights.

The policy of selection, management, promotion and development of human resources is based on the respect for diversity, equal opportunities, meritocracy and non-discrimination on the basis of gender, race, age, disability or any other circumstance.

Within this framework, BPI has established internal policies and standards in the following areas:

  • Diversity, inclusion and equal opportunities;
  • Protection against harassment, discriminatory attitudes and abuse of authority;
  • Work environment safety and prevention of occupational risks;
  • Prevention of corruption;
  • Freedom of expression and opinion.

BPI acts in conformity with the law and regulations, promoting respect for human rights and decent work, and acting upon the following commitments:

  • Promotion of professional development and training;
  • Elimination of discrimination in the workplace;
  • A minimum compensation package that ensures the dignity of the person, in accordance with the applicable labour legislation;
  • A work day that respects human rights and complies with applicable labour regulations;
  • Freedom of association and collective bargaining;
  • Rejection of forced labour and child labour.

BPI implements these policies and standards by conducting training and awareness programmes.

Our accountability as financial service providers

BPI demands that in their professional activity, its Employees show respect for all individuals, their dignity and their key values, as set forth in its Code of Business Conduct and Ethics. It also aspires to work with Clients that share its values as regards respect for human rights, acknowledging that the degree in which it can exercise its influence will depend on the nature and circumstances of the relationship.

Accordingly, BPI endeavours to place all the means at the disposal of its Clients to:

  • Guarantee access to its services without any form of discrimination on the basis of gender, race, age or disability;
  • Have a series of policies and procedures in place to ensure that the organisation has adequate knowledge about its clients, in accordance with the legal requirements applicable in each case;
  • Respect the confidentiality, right to privacy and privacy of the data of Clients and Employees;
  • Develop new financial products and services that are compliant with the principles and values of this Policy;
  • Offer the Clients products and services that are adapted to their circumstances and needs;
  • Be prepared for the needs and offer solutions to those clients with financial difficulties to prevent them from entering into default;
  • Design programmes, products and services for the most vulnerable groups and promote financial inclusion;
  • Include social and environmental risks in decision-making and avoid financing or investing in companies and/or projects related to serious human rights offences.

To this end, BPI has policies, committees, due diligence processes and other internal systems that assist in deciding when it is appropriate or permissible to engage in client relationships or participate in certain operations. These controls are included in the general processes of the Institution and vary according to the size, industry sector and profile of the client, as well as the geography and context in which they operate, and the potential risk of an adverse impact. Similarly, if considered appropriate, the Institution may resort to external support to carry out these controls.

Additionally, BPI has internal standards on the Communication of Irregularities (whistleblowing).

Our accountability to our Suppliers

BPI demands that its suppliers show strict respect for human and labour rights and encourages them to establish practices and behaviours that are aligned to its values and to transmit them to their own value chain.

Our accountability as part of the Community

In the development of its activity, BPI endeavours to contribute to the development of the territory where it operates, undertaking to comply with all applicable laws, cooperate with the public institutions and the legal system and respect internationally recognised human rights. Additionally, BPI is committed to the enhancement of human rights within the communities where it develops its activity. In line with its mission, vision, values, and the commitments set forth in its Social Responsibility Policy, the Institution promotes and divulges initiatives that represent a positive contribution to human rights and to the United Nations Sustainable Development Goals (such as decent housing, education, work integration of groups at risk of social exclusion, or eradication of poverty).

Communication channels and whistleblowing

BPI provides several communication channels, namely the Internet, through which stakeholders can bring inquiries, suggestions and claims to its attention.

To facilitate compliance with BPI’s Code of Business Conduct and Ethics, the Bank provides a confidential channel through which any infractions can be denounced.

BPI also has channels through which its Employees may ask questions about the interpretation or practical application of this or other policies.
In the case of complaints by Clients of the Institution, these will be transmitted and properly handled by the service channels established by BPI for this purpose.

Complaints are handled and solved through a rigorous, transparent and objective procedure, safeguarding the confidentiality of the complainant.

BPI makes sure that there will be no reprisals against anyone who, in good faith, communicate events or situations that may be considered as included in the framework of conducts prohibited by this Policy. 

Implementation and communication of the Policy

Implementation of this Human Rights Policy by Employees, management staff and the members of the corporate bodies shall entail compliance with the Code of Business Conduct and Ethics adopted by the Board of Directors.

BPI acts in compliance with human rights when initiating, renewing, expanding or ceasing business relationships with third parties. In this regard, it undertakes to dedicate the resources necessary to ensure effective implementation of this Policy.

The Human Rights Policy will be communicated in the Institution's intranet and website.

Policy approved by the Board of Directors on 22 May 2019.