The three strategic lines are:
Get Closer
… to Clients – always focusing on the Client
… to Employees – attract and develop talent
… to Society – intervene with the ability and experience of Fundação “la Caixa”.
Transform
- Establish technological basis for the future (Data architecture and API-fication)
- Evolve processes towards “Zero Operations”
- Continue (r)evolution in IT, operations and processes on the way to a “cognitive bank”
Grow
- Be even stronger in mortgages, Private Banking and large corporates
- Grow in SME’s and Individuals’ businesses
- Finance transition to sustainability